Returns & Exchanges
At Crema Coffee Roasters, we want you to love every sip; while we cannot accept returns on perishable roasted coffee, we are happy to resolve issues with equipment or merchandise within 30 days of purchase.
Review Eligibility
Ensure your item is a non-perishable product, such as brewing equipment or apparel, and remains in its original, unused packaging.
Contact Support
Email our roasting team at support@cremacoffeeroasters.com with your order number and a brief description of the issue or defect.
Ship Your Item
Once your request is authorized, use the provided prepaid shipping label to send the item back to our central roasting facility.
Receive Refund
After we inspect the returned merchandise, we will process a full refund to your original payment method or issue a replacement as requested.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing